Start with the essential information
Tell us which engine or generator is affected, what has happened, whether the machinery is still operating and what checks the crew has already performed. Relevant alarms, photographs, recent maintenance and any immediate operational restrictions help the initial assessment.
The vessel’s Chief Engineer remains central to the technical discussion. We do not recommend unsafe operation or unapproved intervention based on a short message alone.
Establish practical next steps
Depending on the circumstances, the next step may be a technical discussion, a request for additional records, a planned inspection or coordination of mechanical attendance. Availability, access, parts and travel arrangements must be confirmed for each enquiry.
Where investigation identifies a defined fault, the work can continue under an agreed repair scope. Larger work may require a separate maintenance or refit plan.
Keep the vessel team informed
Captains and yacht managers need to know what is confirmed, what remains uncertain and which decisions affect the programme. We prioritize clear scope and communication over unverified response-time claims.
Service enquiries
Speak to us about an urgent issue
For a time-sensitive mechanical fault, use the telephone number shown on our contact page. You can also send equipment details. For immediate safety emergencies, follow the vessel’s established emergency procedures.
send equipment details